| Credit Where Credit is Due - Or Not |
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| Written by Scott Koegler | |||||||
| Tuesday, 02 February 2010 12:14 | |||||||
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Electronic banking is pretty much a staple of the millennium, right? And with that is the fact that it pretty much doesn't matter what time it is, or even what day it is. Swipe your debit card to make a purchase and microseconds later, the charge shows up reflected in your bank balance. Why then, is Bank of America's HSA service unable to transact on Saturdays or Sundays? And why, if they can't do they not advise us of the fact?
I can almost (ALMOST) accept that the transfer would be delayed to a weekday if it was initially scheduled for a weekend day. But the most frustrating part of this is that nowhere on the site are we told anything about the 'dead weekend rule.' Even more infuriating is the fact that I was never advised that the transaction had been canceled. I have the printed transaction report, complete with transaction #. They know who I am, and even have my phone # and email address. And... they have all my $$ as well, in their standard bank accounts. When I called in to the service center I was hung up on (or maybe just disconnected) and on the second call, the rep said "Oh yes. The system canceled the transaction because it was scheduled for Saturday.' As if that were a normal part of the banking schedule. I've made the transaction again, and will see if it makes it this time. But - today being Groundhog day, I wonder if that's another disallowed transaction day. I may never know until I check my checking account to see if the deposit has been made.
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| Last Updated on Tuesday, 02 February 2010 12:40 |



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